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Effective Date: October 2025
Version 1.1
Woodinq (Pty) Ltd (“Woodinq”, “we”, “our”, “us”) is a South African company that designs, manufactures, and sells handcrafted wooden toys and baby furniture through our website www.woodinq.co.za.
We respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) and all other applicable laws.
When you use our website, create an account, or place an order, we may collect the following personal information:
Full name and surname
Email address
Mobile number
Physical and delivery address
Billing information
Date of birth or age (if provided voluntarily)
Gender (if provided voluntarily)
Account username and password
You may also choose to provide additional details (for example, when leaving product reviews, submitting contact forms, or subscribing to our newsletter). Please ensure that any information you provide is accurate and up to date.
We will not use your personal information for any purpose other than those stated below unless you provide explicit consent.
We may use your information to:
Process and fulfil your orders placed via our WooCommerce store
Send order confirmations, shipping updates, and customer support messages
Improve our website experience and product range
Notify you about promotions, new products, or company updates (only if you have not opted out)
Comply with legal, accounting, and tax requirements
You can unsubscribe from marketing communications at any time by clicking “unsubscribe” in our emails or by contacting us directly.
We do not sell or rent your personal information.
However, we may share certain information with trusted third parties who assist in operating our business, including:
Payment processors such as PayFast, PayStack, or Yoco (for secure online payments)
Courier and delivery partners who handle the delivery of your orders
IT, hosting, and email service providers who maintain our website and databases
Analytics and marketing tools such as Google Analytics and Meta Pixel
Law enforcement or regulatory authorities, when required by law
All partners and service providers are required to keep your information confidential and to use it only for the specific services they perform for Woodinq.
We do not have access to, or store, your credit card or banking details.
All transactions are processed securely through our third-party payment providers, who are PCI-DSS compliant and use SSL encryption to protect your information.
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us:
Remember items in your shopping cart
Recognise repeat visitors
Analyse how visitors use our website
Display relevant advertising via trusted platforms (e.g. Google Ads, Meta Ads)
If you do not wish to accept cookies, you may adjust your browser settings to disable them. Please note that some website features may not function properly if cookies are disabled.
We also use tools like Google Analytics and Meta Pixel to gather anonymised insights about how visitors interact with our website. This information helps us improve our website and marketing performance.
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy or as required by law.
When no longer needed, your personal data is securely deleted or anonymised.
Under POPIA, you have the right to:
Access the personal information we hold about you
Request correction or deletion of your personal information
Object to the processing of your data for specific purposes
Withdraw consent to marketing communications
To exercise these rights, please contact us at info@woodinq.co.za.
When you submit a product review, you consent to us displaying your first name and review publicly on our website. Your surname and contact details will never be displayed.
Our website and products are intended for adults. We do not knowingly collect personal information from children under the age of 18. If you believe a child has provided personal data, please contact us, and we will remove it promptly.
We may update this Privacy Policy periodically. Any changes will be reflected on this page with an updated effective date.
We encourage you to check this page occasionally to stay informed.
If you have any questions, concerns, or data requests, please contact:
The Information Officer
Woodinq (Pty) Ltd
Email: info@woodinq.co.za
Physical Address: Plot 39, Tweefontein, Bela Bela, 0480
Website: www.woodinq.co.za
